1. Introduction

These Terms & Conditions apply to all services provided by Karmi Collective Ltd, trading as Belief by Design.

By booking a session or engaging in services, you confirm that you have read, understood, and agree to these Terms & Conditions.

If you do not agree, you should not proceed with booking or receiving services.

2. Services

Services include Rapid Transformational Therapy (RTT®), hypnotherapy, and related wellbeing sessions.

These services are:

• Complementary in nature

• Intended to support personal development and emotional wellbeing

• Not a substitute for medical, psychological, or psychiatric treatment

3. Free discovery call

A free 20-30 minute online discovery call may be offered.

• No therapy is provided during this consultation

• Its purpose is to discuss your needs and suitability for RTT

• Any estimate of session numbers is a guideline only and not guaranteed

4. Booking & payment

Booking

Sessions must be booked in advance via the designated booking system (e.g. Calendly).

Payment

• Online sessions: Full payment must be made at least 24 hours before the session

• In-person sessions (if applicable): A deposit may be required, with the balance due before the session

If payment is not received within the required timeframe:

• The session may be cancelled

• The appointment slot may be offered to another client

5. Cancellation, rescheduling & refunds

Cancellation & Rescheduling

• Minimum 24 hours’ notice required for online sessions

• Minimum 48 hours’ notice required for in-person sessions

Notice must be given via email or by phone.

Refunds

• No refunds for cancellations made within the notice period

• No refunds for attended sessions

Session fees reflect:

• Time reserved

• Professional expertise

For prepaid packages:

• A pro-rata refund may be issued

• Calculated after deducting full standard session fees for sessions already used

6. Fees

All fees will be clearly communicated before booking.

Fees may be reviewed and updated at any time, but you will always be informed before confirming a booking.

7. Contact between sessions

Communication outside sessions may take place via email or telephone. This is limited to reasonable contact and within business hours.

8. Medical & psychological conditions

You agree to provide accurate and complete information about your health where relevant.

You must inform us of:

• Any medical or psychological conditions

• Any changes during your therapy process

You may be required to seek approval from a healthcare professional before sessions begin.

Services may not be suitable if you:

• Have epilepsy

• Experience psychosis or certain severe mental health conditions

9. Age restrictions

• Clients must be 18 years or older for online sessions

• Clients under 18 may only be seen with a parent or guardian and subject to agreement

10. Attendance

You are responsible for attending sessions on time.

If you are late:

• The session may be shortened

• Full session time cannot be guaranteed

11. Transformation recordings

Any recordings provided are for your personal use only and must not be shared, distributed, or sold.

You must not listen to recordings:

• While driving

• While operating machinery

• During any activity requiring full attention

12. Outcome disclaimer

Results vary from person to person.

No guarantees are made regarding:

• Outcomes

• Speed of results

• Resolution of specific issues

We commit to using professional skill and care to support your goals.

13. Standards of behaviour

You agree to:

• Attend sessions in a respectful and appropriate manner

• Not attend under the influence of alcohol or recreational drugs

If you attend under the influence or behave in an abusive, threatening or unsafe manner, the session may be terminated and:

• Future sessions may be refused

• No refund will be provided

14. Confidentiality

All sessions and communications are confidential.

Confidentiality may only be broken where:

• You give explicit permission

• Required by law

• There is risk of serious harm to you or others

• In cases involving safeguarding concerns

• A court order is issued

With your permission, information may be shared with relevant professionals. Testimonials may be shared only with your explicit consent.

15. Data protection

Your personal data is processed in accordance with our Privacy Policy. Please refer to the Privacy Policy on this website for full details.

By booking a session, you consent to the processing of your data as described.

16. Testimonials

From time to time, clients may choose to provide testimonials or feedback about their experience.

Any testimonial is provided voluntarily and will only be used where explicit consent has been given. Testimonials may be used for marketing purposes, including on the website, social media, and other promotional materials.

Testimonials may be edited for clarity while preserving their original meaning. You may choose how your testimonial is attributed (e.g. first name, initials, or anonymously).

You may withdraw your consent for the use of your testimonial at any time by contacting us.

17. Liability & indemnity

To the fullest extent permitted by law, Karmi Collective Ltd shall not be liable for:

• Any direct or indirect loss

• Emotional, psychological, or financial outcomes

• Decisions made following sessions

• You agree to take full responsibility for:

• Your participation

• Your wellbeing

• Your actions following sessions

18. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Complaints

If you have a concern or complaint, please contact: hello@beliefbydesign.co.uk.

We will aim to resolve any issues promptly and professionally.

20. Changes to Terms

These Terms & Conditions may be updated at any time.

The latest version will always be available on this website.